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How to Cancel Microsoft Subscriptions
Before you begin to cancel a Microsoft subscription, you’ll need to have your login information handy. That varies depending on how you signed up, so it could be an email address, phone number or Skype handle.
Step 1: Log in to Microsoft
Go to Microsoft.com and log in with your credentials. Follow any prompts until the screen refreshed to their home page.
Step 2: My Microsoft Account
Find the user icon at the top right-hand side of the page and click it. Choose My Microsoft Account from the submenu that appears to open a new webpage with your account details.
Step 3: Services & Subscriptions
Some active subscriptions may appear on this page. To see all subscriptions tied to your Microsoft account, choose Services & subscriptions from the top of the page.
Step 4: Manage Subscription
From the Services & subscriptions screen, you can see current subscriptions along with any you’ve canceled previously. Find the Microsoft subscription you want to cancel and click on Manage.
Step 5: Cancel Subscription
When you have access to the subscription you want to cancel, scroll down until you see an option that says Cancel Subscription. Now you’re given the chance to confirm or cancel. Choose Cancel Subscription to end that service through Microsoft.
Trouble Canceling Microsoft Subscriptions
While Microsoft has made its cancelation process relatively streamlined, sometimes issues can prevent a membership cancelation through the company’s website. If the steps in our guide didn’t work, these tricks may solve the issue.
It’s not uncommon for people to have multiple Microsoft accounts, just like they do with services like Twitter or Gmail. If you know you have an active subscription through Microsoft but don’t see any in the Services & subscriptions section, make sure you’re logged into the right account.
It’s a simple mistake that has cost people countless hours of frustration. It’s also the first thing you should do when a subscription doesn’t show up that you’re billed for through Microsoft.
How long have you had the subscription? Is it an older plan or just a free trial you want to cancel before a charge comes through? If it’s an older membership plan you’ve had for over a year, there’s a good chance your payment method may have changed.
If you signed up with a debit or credit card and a new one has been issued, that could be the problem. You should see a message telling you to update your payment method on that plan in the Payment options section of your Microsoft account. You can access this information by going to Payment & billing and selecting Payment options from the drop-down menu.
Another potential problem tied to subscriptions comes into play with payment methods. If you’re blocked from making a purchase and have a subscription with a past-due balance, you’ll need to settle that with Microsoft. This often happens when a payment method expires before a membership plan, but it is easy to fix through Services & subscriptions.
